Moving your vehicle across long distances can be daunting, but finding the right auto transport company can make all the difference. Whether you’re relocating, buying a car online, or need to move a vehicle for any reason, selecting a reliable auto transport service is crucial for a smooth and stress-free experience. With numerous options available, knowing what factors to consider when choosing an auto transport company you can trust is important.

Research and Background Check

The first step in selecting a reliable auto transport company is conducting thorough research. Start by seeking recommendations from friends, family, or colleagues who have used auto transport services before. Online reviews and testimonials can also provide valuable insights into the experiences of past customers.

Once you have a list of potential companies, verify their credentials. Ensure the company is registered with the Department of Transportation (DOT) and has the necessary licensing and insurance. To confirm their legitimacy, you can check a company’s credentials through the Federal Motor Carrier Safety Administration (FMCSA) website.

Services Offered

Consider the specific services offered by each auto transport company. Some companies specialize in certain types of vehicles or transport services, such as enclosed transport for classic cars or open transport for standard vehicles. Determine whether the company can accommodate your specific needs, whether you’re transporting a luxury car, an antique vehicle, or multiple cars at once.

Additionally, inquire about the transportation options available. Door-to-door service is convenient but may be more expensive than terminal-to-terminal transport. Discuss the pros and cons of each option with the company to find the most suitable arrangement for your situation.

Pricing and Quotes

While cost is an important factor, it shouldn’t be the sole basis for your decision. Request quotes from multiple auto transport companies to compare prices and services. Be wary of significantly lower quotes, which may indicate hidden fees or subpar service quality.

A reliable company will provide a transparent breakdown of costs, including insurance coverage and any additional fees. Avoid making a decision solely based on price; instead, focus on the overall value and reliability of the service being offered.

Reputation and Reliability

A reputable auto transport company should have a strong track record of reliability and customer satisfaction. Research the company’s reputation by reading customer reviews and checking their rating with the Better Business Bureau (BBB). Look for any history of complaints or unresolved issues.

It’s also important to assess the reliability of the company’s pickup and delivery schedules. Ask about their estimated transit times and any guarantees they offer regarding delivery dates. A reliable company will communicate clearly and keep you updated throughout the transportation process.

Customer Support and Communication

Good customer support is essential when dealing with any service provider. Choose an auto transport company that is responsive and attentive to your needs. Pay attention to how they communicate and address your questions or concerns during the initial inquiry process.

Effective communication is especially important during the transportation of your vehicle. Ensure that the company provides a direct point of contact and keeps you informed about the progress of your shipment. Clear communication can help prevent misunderstandings and ensure a smooth experience from start to finish.

Insurance Coverage and Liability

Before entrusting your vehicle to an auto transport company, verify their insurance coverage and liability policies. A reputable company will offer adequate insurance to protect your vehicle against damage or loss during transit. Review the insurance policy carefully and ask about any limitations or exclusions.

It’s also a good idea to check your own insurance coverage to understand how it applies to vehicle transportation. Some auto insurance policies may provide additional protection during transit, supplementing the coverage offered by the transport company’s insurance.

Contract Terms and Conditions

Carefully review the contract terms and conditions before finalizing your decision. Pay attention to cancellation policies, payment methods, and any liability or insurance coverage clauses. Avoid signing any contract without fully understanding the terms and asking questions about anything that is unclear.

If possible, request a written contract that outlines all the agreed-upon details, including pickup and delivery dates, transportation method, and total cost. Keep a copy of the contract for your records and refer to it in case of any disputes or issues during the transportation process.


Choosing a reliable auto transport company is essential to ensure the safety and timely delivery of your vehicle. You can make an informed decision that meets your transportation needs by conducting thorough research, comparing services and prices, and assessing the company’s reputation and reliability.

Remember to prioritize transparency, communication, and customer support when selecting an auto transport company. A reputable company will prioritize customer satisfaction and strive to make the vehicle transportation process as seamless as possible. With the right auto transport partner, you can rest assured that your vehicle will arrive at its destination safely and on time.